Privacy Policy

1. Introduction

This Privacy Policy describes how Urbannestis ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website, interact with us, or purchase our kitchen and home products.

Urbannestis is operated by HK SINCERITY D CO., LIMITED. We are committed to protecting your privacy and handling your personal information with transparency, care, and in accordance with applicable laws.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

We may collect different types of information from you depending on how you interact with our website.

A. Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• place an order;

• create an account;

• subscribe to our newsletter;

• contact customer support;

• submit feedback, reviews, or other communications.

This information may include:

• your name;

• billing and shipping address;

• email address;

• phone number;

• payment information;

• order details;

• any information you provide in communications with us.

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity through cookies, log files, pixels, web beacons, and similar technologies.

This may include:

• IP address;

• browser type and version;

• device type;

• operating system;

• time zone;

• referring website;

• pages viewed;

• products viewed;

• search terms;

• links clicked;

• browsing behavior on our website;

• approximate geographic location based on IP address.

3. How We Use Your Information

We use your information for legitimate business purposes, including to:

• process and fulfill your orders;

• provide shipping, delivery, and order updates;

• communicate with you about your purchases or inquiries;

• provide customer support;

• improve our website, products, and services;

• personalize your shopping experience;

• send promotional emails or marketing messages, where permitted by law;

• detect, prevent, and investigate fraud, abuse, or security issues;

• comply with legal and regulatory obligations.

4. Legal Basis for Processing

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction requiring a legal basis for processing personal data, we may process your data under one or more of the following bases:

• Performance of a contract – to process and deliver your orders;

• Consent – for marketing communications or non-essential cookies where required;

• Legitimate interests – to operate and improve our business, website, and customer experience;

• Legal obligation – to comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell your personal information in the traditional sense. However, we may share your information with trusted third parties in the following circumstances:

Service Providers

We may share your information with service providers that help us operate our business, such as:

• payment processors;

• shipping and logistics providers;

• website hosting providers;

• email service providers;

• analytics providers;

• customer support platforms.

These third parties are only permitted to use your information as necessary to provide services to us and are required to protect your data.

Advertising and Analytics Partners

We may work with advertising and analytics partners, such as Google, Meta, or similar platforms, to better understand how users interact with our website and to show relevant advertisements on other websites or platforms.

These partners may use cookies and similar technologies to collect information about your browsing activities over time and across different websites.

Legal Requirements and Business Transfers

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, property, safety, customers, or others.

We may also transfer your information in connection with a merger, acquisition, sale of assets, financing, or other business transaction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements.

For example, order-related information may be retained for accounting, tax, legal, and operational purposes for a reasonable period of time as required or permitted by applicable law.

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website and to support certain site functions.

Types of Cookies We May Use

• Essential cookies – necessary for the website to function properly, such as shopping cart and checkout features;

• Analytics cookies – help us understand how visitors use our website;

• Functionality cookies – remember your preferences and settings;

• Advertising cookies – help us and our partners provide more relevant advertising.

Your Choices

Depending on your location, you may see a cookie banner or preference tool allowing you to accept or reject non-essential cookies.

You may also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the website.

8. Your Rights and Choices

Depending on where you live, you may have certain privacy rights under applicable law, including the right to:

• access the personal information we hold about you;

• request correction of inaccurate or incomplete data;

• request deletion of your personal information;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent;

• request data portability;

• opt out of receiving marketing communications;

• opt out of certain targeted advertising activities where applicable.

To exercise any of these rights, please contact us using the contact details listed below. We may need to verify your identity before processing your request.

You may opt out of marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

9. International Data Transfers

Urbannestis is operated by HK SINCERITY D CO., LIMITED, located in Hong Kong. Your personal information may be transferred to, stored in, or processed in countries other than your own, including countries that may not provide the same level of data protection as your jurisdiction.

Where required by law, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information during international transfers.

10. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent for data processing. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete such information.

11. Data Security

We implement reasonable technical, administrative, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

Any changes will be posted on this page with an updated effective date. Your continued use of the website after any updates become effective constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Urbannestis
Operated by: HK SINCERITY D CO., LIMITED
Email: support@urbannestis.com
Address: UNIT 2508A 25/F, BANK OF AMERICA TOWER, 12 HARCOURT RD CENTRAL, HONG KONG